Pomaganje gostima da putuju kao lokalci
Airbnb je nastao kao priuštiv način da putnici odsednu u nečijem domu. Ideja se razvila jer je sve više domaćina nudilo smeštaje širom sveta i počelo da komunicira sa gostima.
Sobe su omaž toj tradiciji: Odlične su za goste koji vole privatnost, ali žele i da upoznaju nekog novog i dožive okolinu kao lokalac. Kad iznajme sobu, gosti imaju sopstvenu spavaću sobu u domu i pristup prostorima koje će možda koristiti i drugi.
Evo nekoliko saveta kako doprineti da se gosti osećaju prijatno prilikom rezervisanja i boravka kod vas.
Deljenje omiljenih lokalnih mesta
sačinite vodič za svoju ponudu. To je jednostavan način da gostima iznesete predloge.
Mnogi domaćini nude predloge i uživo. Rid, koji sa suprugom ugošćava u sobi u Filadelfiji, poziva goste da im se pridruže na nedeljnoj večeri. Govori o „kul mestima koja nisu klasična“, kao što je obližnji kafić sa zidovima od knjiga.
Rid ponekad pozove goste da igraju salsu, što je jedna od njegovih omiljenih vrsta zabave. „Sa nekoliko gostiju smo otišli u jedan latinoamerički lokal, da se malo provedemo“, kaže on. Neki gosti su, dodaje on, „sada kao naša deca“.
Making guests feel at home
Guests may book your room because your host profile creates a sense of familiarity, which can help guests feel comfortable staying with you.
Nicola, who hosts a room in Fitzroy, Australia, shares that she appreciates new cultures and cuisines. She’s found that some guests like to “hang out and feel like they’ve got a home here.”
She and her brother, a renowned chef in Melbourne, sometimes offer to cook meals with guests. “We’ve got a commercial kitchen, so they can roll out the pasta or the panini breads,” she says.
One group felt so at ease that they did yoga in Nicola’s living room. “It was great that they really enjoyed the space,” she says. Noting their interest in exercise, Nicola took them to a park nearby, where they spent an afternoon climbing trees and talking about other places to explore.
Embracing the unexpected
Think about how you’d like to interact with guests, and let them know what you prefer. If you’re up for socializing, your openness may lead to meaningful connections.
Garth, a host in Auckland, New Zealand, says welcoming guests allows him to spend more time with people from other cultures without traveling. He thought, “Let’s bring the people to me.”
One of Garth’s most memorable moments as a host happened with guests visiting from France. The mother asked if her son could watch him tinker in his garage workshop. “He thought everything I was doing was cool,” Garth says.
So Garth came up with a project they could do together. “We made a little boat, and we painted it,” he says. “It was really lovely, because he didn’t speak English, but we had this shared language.”
You can get more hosting stories and tips by joining your local Host Club. These clubs are run by and for hosts, and offer in-person and virtual meetups, ongoing support, and Airbnb news and product updates.
Information contained in this article may have changed since publication.